Creation of an efficiency report to compare, by Job Type, the SLA (duration in days and effort in hours) and which was actually carried out.
The goal is to build efficiency metrics and compare whether they are taking longer or shorter than expected.
Prevent Future Issues
- Add to the User form the role necessary to see the report
- Go to the report, on the tab report roles and add the role previously added in the user form
- Go to the reports module;
- Click on the report;
- Execute the report.